Return Policy

We want you to be completely satisfied with your purchase. If you are not satisfied, you may return eligible items within 30 days of delivery.

Return Eligibility:
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Certain items, such as personal care goods, intimate items, or hazardous materials, are non-returnable.

Return Process:
To initiate a return, please contact us at support@daliandalian.myshopline.com with your order number and reason for return. Our team will provide you with detailed instructions.

Complete Return Address:
Please ship all approved returns to the following address:
Nanjing Xilaitong Technology Co., Ltd.
Room 360-35, No. 349 Ningliu Road, Getang Street, Jiangbei New District, Nanjing City, Jiangsu Province, China.
Zip Code: 210000
Phone: +86 19854853427

Note: Customers are responsible for paying their own shipping costs for returning the item. Shipping costs are non-refundable.

Refunds:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 3-5 business days.

Damaged or Incorrect Items:
If you received a defective or incorrect item, please contact us immediately with photos. We will cover the return shipping cost and send you a replacement or issue a full refund.